Terms & Conditions

About Conveyor Supplies Africa

Conveyor Supplies Africa supplies, designs, manufactures and supports conveyor systems, conveyor belting, rollers, components, spare parts and related conveyor solutions for non-mining industries in South Africa and selected African markets.

References in these Terms to "Conveyor Supplies Africa", "CSA", "we", "us" or "our" refer to Conveyor Supplies Africa and, where applicable, the legal entity through which the relevant transaction is conducted.

Purpose of This Website

This website provides general information about Conveyor Supplies Africa, our products, conveyor solutions, services, industries served and geographic supply capabilities.

The website also allows prospective and existing customers to contact our team, submit enquiries and request assistance relating to conveyor systems, belting, rollers, components, spare parts and related services.

Information appearing on the website is provided for general guidance unless it has been specifically incorporated into a formal written quotation, order confirmation or agreement issued by Conveyor Supplies Africa.

Website Information and Accuracy

We take reasonable care to provide useful and accurate information. Conveyor applications, however, differ significantly between operating environments and facilities.

The suitability of conveyor equipment may depend on matters including:

• the product, package or material being conveyed;
• product dimensions and weight;
• required throughput and conveyor speed;
• belt width and conveyor length;
• incline or decline requirements;
• temperature and operating conditions;
• dust, moisture and washdown exposure;
• hygiene requirements;
• available installation space;
• existing machinery and transfer points; and
• expected operating hours and duty cycle.

Product descriptions, photographs, specifications, dimensions and illustrations appearing on the website should therefore be treated as general information unless expressly confirmed for a specific application in writing.

Conveyor Supplies Africa may correct errors, change website information, update specifications or modify products and services when reasonably necessary.

Requests for Quotations

Submitting an enquiry or requesting a quotation through the website does not by itself create a contract between you and Conveyor Supplies Africa.

Unless expressly confirmed otherwise in writing:

• website content does not constitute a binding offer;
• prices are subject to confirmation;
• product availability must be confirmed;
• lead times are estimates until formally confirmed;
• delivery and transport arrangements must be agreed;
• custom manufacturing is subject to final approved dimensions and specifications; and
• project-specific requirements may result in additional commercial or technical terms.

A transaction will be governed by the accepted quotation, purchase order, order confirmation or other applicable written agreement between the parties.

Information Supplied by Customers

Accurate conveyor recommendations depend substantially on the quality of the information provided to us.

When requesting assistance, customers should provide relevant information where reasonably possible, including:

• location and delivery destination;
• product or material being conveyed;
• product dimensions and weight;
• required conveyor dimensions;
• throughput requirements;
• operating environment;
• existing conveyor information;
• photographs or drawings;
• measurements and specifications;
• the problem being experienced or intended objective; and
• required delivery or shutdown dates.

Where information is uncertain, customers should identify it as an estimate rather than presenting it as a confirmed measurement or specification.

Conveyor Supplies Africa may reasonably rely on information supplied by a customer when preparing recommendations, quotations or product selections.

Photographs, Documents and File Uploads

Our enquiry and contact facilities may allow customers to upload photographs, drawings, documents, specifications or other supporting files.

6.1 Your Authority to Upload Material

By uploading photographs, documents, drawings or other files, you confirm that:

1. you own the material or are authorised to provide it;
2. your submission does not unlawfully infringe another person's intellectual property, confidentiality or privacy rights;
3. you are permitted to provide the material to Conveyor Supplies Africa; and
4. information provided is, to the best of your knowledge, reasonably accurate.

6.2 How Uploaded Material May Be Used

You retain ownership of material that belongs to you.

By submitting material to Conveyor Supplies Africa, you permit us to access, store, copy, review and internally use that material where reasonably necessary to:

• assess your enquiry;
• identify conveyor equipment or components;
• prepare technical recommendations;
• prepare quotations;
• communicate with you regarding your requirement;
• plan a potential project;
• provide products or services requested by you;
• provide subsequent technical or customer support; and
• maintain reasonable business records.

Submission of material through an enquiry does not automatically give Conveyor Supplies Africa permission to use customer material for advertising, social-media posts, testimonials, case studies or other public marketing purposes.

6.3 Confidential and Sensitive Information

Only information reasonably relevant to the conveyor enquiry should be submitted.

Customers should avoid uploading unnecessary personal or sensitive information such as:

• identity documents;
• banking details;
• passwords or access credentials;
• personal medical information; or
• unrelated confidential personal records.

Photographs taken inside factories, warehouses and production facilities should also be checked for information that does not need to be disclosed, including computer screens, confidential production information, customer information, access credentials or other sensitive material.

6.4 Third-Party Information

Where material contains information belonging to an employer, customer, supplier or other third party, the person submitting that material is responsible for ensuring that they have appropriate authority to provide it.

6.5 Prohibited Files

You may not knowingly upload files that:

• contain malware or malicious software;
• are intended to interfere with our systems;
• contain unlawful material;
• unlawfully infringe third-party rights;
• are deliberately fraudulent or misleading; or
• are unrelated to a legitimate business enquiry.

We may reject or remove files where reasonably necessary for security, legal or operational reasons.

6.6 File Security

Reasonable measures may be used to protect information received through our systems. No internet transmission or electronic storage system, however, can be guaranteed to be completely secure.

Customers should retain their own copies of important photographs, drawings, specifications and documents. Our upload facility should not be treated as a permanent file storage service.

Personal Information, Privacy and POPIA

When you contact Conveyor Supplies Africa or use our website, we may process information such as your:

• name;
• company name;
• job or business contact details;
• email address;
• telephone number;
• location;
• enquiry details;
• delivery information;
• website technical information where applicable; and
• information contained in files voluntarily submitted to us.

Personal information may be processed for legitimate purposes connected with enquiries, quotations, customer support, order administration, project communication, fulfilment of contractual obligations, business administration and legal obligations.

Personal information will be handled subject to applicable South African data-protection requirements, including the Protection of Personal Information Act 4 of 2013 (POPIA) .

Information Retention

Enquiry information and uploaded files may be retained for as long as reasonably required for the purpose for which they were collected or where retention is permitted or required by law.

Relevant factors may include whether:

• the enquiry remains active;
• a quotation has been issued;
• an order resulted from the enquiry;
• ongoing technical support may be required;
• warranty or maintenance records are relevant;
• accounting or tax records must be retained; or
• a legal or contractual recordkeeping requirement applies.

Intellectual Property

Unless stated otherwise, intellectual property appearing on this website belongs to Conveyor Supplies Africa or is used with permission from the relevant owner.

This may include:

• branding and logos;
• written website content;
• original photographs;
• graphics and illustrations;
• technical information;
• website design elements;
• videos; and
• downloadable material.

Website material may be viewed and used for legitimate personal or internal business purposes connected with considering or purchasing our products and services.

You may not, without appropriate permission, reproduce substantial portions of the website, republish our content as your own, commercially exploit our intellectual property or use our branding in a misleading way.

Customer Intellectual Property

Customer-owned photographs, drawings, specifications and other intellectual property remain the property of their respective owners.

Submission of customer material for assessment or quotation purposes does not transfer ownership of that material to Conveyor Supplies Africa.

Acceptable Use of the Website

You may not use this website:

• for unlawful purposes;
• to submit knowingly false or fraudulent enquiries;
• to impersonate another person or organisation;
• to attempt unauthorised access to our systems;
• to introduce malicious software or code;
• to interfere with website security or operation;
• to unlawfully infringe intellectual property rights; or
• in a manner reasonably likely to harm Conveyor Supplies Africa, its customers, website users or systems.

Access may be restricted where there is reasonable evidence of misuse, fraudulent activity or a cybersecurity threat.

Technical Guidance and Recommendations

Preliminary technical guidance may be based solely on the information available to us when an enquiry is received.

A recommendation may change after:

• a site inspection;
• confirmation of dimensions;
• confirmation of product characteristics;
• inspection of existing machinery;
• testing;
• review of drawings; or
• receipt of additional technical information.

General website information should not be treated as a substitute for application-specific technical assessment where one is reasonably required.

Product Images and Illustrations

Images appearing on the website may show representative conveyor configurations, previous applications, product categories or typical components.

Unless expressly confirmed otherwise, a website photograph does not guarantee that:

• the identical configuration is currently available;
• all pictured components are included;
• dimensions will be identical;
• colours and finishes will be identical; or
• the equipment shown is suitable for your particular application.

Final product and project specifications should be confirmed in the relevant quotation, drawing, order confirmation or written agreement.

Availability, Lead Times and Delivery

Product availability and manufacturing or delivery lead times provided before formal order confirmation should be treated as estimates unless expressly guaranteed in writing.

Lead times may be affected by matters including:

• material availability;
• supplier availability;
• manufacturing requirements;
• customisation;
• transport arrangements;
• cross-border requirements; and
• circumstances reasonably outside our control.

Delivery obligations, transport arrangements and associated commercial terms will be determined by the quotation, order confirmation or other agreement applicable to the transaction.

Cross-Border Enquiries and Supply

Conveyor Supplies Africa supports customers in South Africa and selected African markets.

Cross-border transactions may be affected by:

• import and export requirements;
• customs procedures;
• duties and taxes;
• border delays;
• permits;
• freight requirements; and
• destination-country regulations.

Responsibility for these matters will be determined by the relevant quotation, agreed delivery terms and transaction documentation.

Customers remain responsible for confirming legal or regulatory requirements specific to their jurisdiction unless Conveyor Supplies Africa expressly agrees in writing to undertake a particular responsibility.

Website Availability and Third-Party Services

We aim to keep the website operational and accessible but cannot guarantee uninterrupted or error-free availability.

Website functionality may occasionally be affected by maintenance, hosting interruptions, software updates, telecommunications failures, cybersecurity events or other circumstances beyond our reasonable control.

Our website may also contain links to third-party websites or services. Unless expressly stated otherwise, Conveyor Supplies Africa does not control those services and is not responsible for their content, availability, privacy practices or security.

Email, Telephone and Electronic Communication

The website may allow customers to communicate with our team by telephone, email, website forms or third-party messaging platforms.

Customers remain responsible for ensuring that information transmitted through a particular communication channel is appropriate for that method of communication.

Electronic communications should not automatically be assumed to have been received solely because they were sent. Where a production-critical or urgent enquiry has been submitted, customers should confirm receipt using our direct contact information where appropriate.

Cybersecurity and Payment Fraud

Customers should exercise caution regarding fraudulent emails, altered invoices, impersonation attempts and unexpected requests to change banking information.

Warranties and Statutory Rights

Nothing in these Terms is intended to unlawfully exclude, restrict or waive a right or remedy that cannot legally be excluded under applicable South African law.

Where the Consumer Protection Act 68 of 2008 or another applicable law grants mandatory rights to a customer, those rights remain applicable to the extent required by law.

Specific product, workmanship or service warranties offered by Conveyor Supplies Africa may be subject to additional warranty terms contained in the relevant quotation, invoice, product documentation or written agreement.

Limitation of Liability

To the fullest extent permitted by applicable law, Conveyor Supplies Africa will not be responsible for loss arising solely from:

• reliance on general website information where application-specific confirmation was reasonably required;
• inaccurate or incomplete information provided by a customer;
• unauthorised alteration of equipment;
• improper installation, operation or maintenance by persons outside our control;
• misuse of this website; or
• third-party or website-service interruptions reasonably outside our control.

Nothing in this section excludes or limits liability that may not lawfully be excluded or limited under South African law.

Product-specific or project-specific liability may also be governed by the quotation, warranty, order documentation or written agreement applicable to the relevant transaction.

Equipment and Workplace Safety

Conveyors and industrial equipment involve mechanical, electrical and operational hazards.

Website information should not be interpreted as permission to disregard equipment guarding, manufacturer instructions, electrical isolation requirements, workplace procedures or applicable health and safety requirements.

Installation, inspection, repair and maintenance should be performed by appropriately competent persons.

Customers remain responsible for maintaining safe workplaces and complying with the legal and operational safety requirements applicable to their facilities.

Events Beyond Reasonable Control

Where permitted by applicable law and the relevant transaction terms, Conveyor Supplies Africa will not be responsible for a failure or delay caused by circumstances reasonably outside its control.

These circumstances may include severe transport disruption, natural disasters, widespread utility failures, civil disturbance, industrial action, government restrictions, border interruptions or extraordinary supplier disruptions.

Privacy and Personal Information Requests

Individuals may have rights concerning personal information processed about them, including rights of access, correction, objection or deletion where applicable under South African law.

Requests concerning personal information may be submitted through the contact details published on this website and will be handled in accordance with applicable legal requirements.

Complaints and Disputes

If you have a complaint concerning this website, an enquiry or products or services supplied by Conveyor Supplies Africa, please contact our team so that the matter can first be investigated directly.

Nothing in this section prevents a person from exercising a right or remedy available under applicable law.

Governing Law

These website Terms and Conditions are governed by the laws of the Republic of South Africa.

Subject to any mandatory consumer-protection or statutory jurisdiction that applies, matters relating to these Terms will be dealt with in accordance with South African law.

Changes to These Terms

Conveyor Supplies Africa may update these Terms from time to time to reflect changes to:

• the website;
• website functionality;
• our products or services;
• business processes;
• security practices; or
• applicable legal requirements.

An updated version may be published on this page together with a revised last-updated date.

Severability and No Waiver

If any provision of these Terms is found to be invalid or unenforceable, that provision may be modified or severed only to the extent reasonably necessary. The remaining provisions will continue to apply.

A failure by Conveyor Supplies Africa to enforce a provision on one occasion does not automatically constitute a waiver of the right to enforce that provision subsequently.

Website Terms and Transaction Agreements

These Terms govern general use of the Conveyor Supplies Africa website.

They do not replace transaction-specific terms contained in an accepted quotation, purchase agreement, service agreement, warranty, confidentiality agreement or other written contract.

Where products or services are purchased, the applicable transaction documents should be read together.

Contact Conveyor Supplies Africa

Questions concerning these Terms and Conditions may be directed to Conveyor Supplies Africa.